This Privacy Notice for CleverCare ("we," "us," or "our") describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:
- Visit our website at www.clevercare.ph, or any website of ours that links to this Privacy Notice
- Engage with us in other related ways, including any marketing or events
CleverCare is based in Cebu, Philippines, and processes personal information in accordance with the Philippines' Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at information@clevercare.ph.
Summary of key points
This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by using the table of contents below to find the section you are looking for.
- What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. See What information do we collect?
- Do we process any sensitive personal information? Some information may be considered "special" or "sensitive" in certain jurisdictions. We process sensitive personal information only when necessary, with your consent, or as otherwise permitted by applicable law.
- Do we collect any information from third parties? We do not collect any information from third parties.
- How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. See How do we process your information?
- In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. See When and with whom do we share your personal information?
- What are your rights? Depending on where you are located geographically, applicable privacy law may mean you have certain rights regarding your personal information. See What are your privacy rights?
- How do you exercise your rights? The easiest way to exercise your rights is by submitting a data subject access request, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.
Table of contents
- What information do we collect?
- How do we process your information?
- When and with whom do we share your personal information?
- Do we offer artificial intelligence-based products?
- How long do we keep your information?
- Do we collect information from minors?
- What are your privacy rights?
- Controls for Do-Not-Track features
- Do we make updates to this notice?
- How can you contact us about this notice?
- How can you review, update, or delete the data we collect from you?
1. What information do we collect?
Personal information you disclose to us
In short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services (such as enrolling in a program, applying for a scholarship, or booking a branch visit), or otherwise when you contact us.
Personal information provided by you. The personal information we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. This may include:
- Names
- Phone numbers
- Email addresses
- Mailing addresses
- Date of birth and place of birth
- Government-issued identification (e.g. a valid ID, when applying for CC's Scholarship)
- Educational records (e.g. school, year completed, and supporting documents for scholarship applications)
- Contact preferences
- Contact or authentication data
- Billing addresses
- Debit/credit card numbers
Sensitive information. When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:
- Financial data
- Government-issued identification numbers
- Information revealing race or ethnic origin
- Student data
Payment data. We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number and the security code associated with your payment instrument. All payment data is handled and stored by PayMongo. You may find their privacy notice at paymongo.com/privacy.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
Information automatically collected
In short: Some information, such as your Internet Protocol (IP) address and/or browser and device characteristics, is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
The information we collect includes log and usage data: service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services, which we record in log files. Depending on how you interact with us, this may include your IP address, device information, browser type and settings, information about your activity in the Services (such as timestamps, pages viewed, searches, and other actions you take), and device event information (such as system activity and error reports).
2. How do we process your information?
In short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
- To fulfill and manage your enrollment, payments, and related requests made through the Services.
- To administer scholarship applications, contests, or promotions we run from time to time.
3. When and with whom do we share your personal information?
In short: We may share information in specific situations described in this section and/or with the following third parties.
We use a small number of third-party service providers to operate our Services, each of which processes personal information on our behalf:
- PayMongo — processes and stores payment information for online payments. See paymongo.com/privacy.
- Supabase — stores enrollment, booking, and scholarship application data, including uploaded documents, on our behalf.
- Formspree — delivers form submissions (enrollment, contact, booking, and scholarship forms) to our team by email.
- Fedena — our student information system, used to manage enrolled students' records once you enroll.
- OpenAI — powers our website chat assistant. See Do we offer artificial intelligence-based products? below.
We may also need to share your personal information in the following situation:
- Business transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
4. Do we offer artificial intelligence-based products?
In short: We offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies.
As part of our Services, we offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies (collectively, "AI Products"), such as our website chat assistant. These tools are designed to enhance your experience and provide you with helpful information. The terms in this Privacy Notice govern your use of the AI Products within our Services.
Use of AI technologies. We provide the AI Products through third-party service providers ("AI Service Providers"), including OpenAI. As outlined in this Privacy Notice, your input, output, and personal information will be shared with and processed by these AI Service Providers to enable your use of our AI Products for the purposes outlined in "When and with whom do we share your personal information?" above. You must not use the AI Products in any way that violates the terms or policies of any AI Service Provider.
How we process your data using AI. All personal information processed using our AI Products is handled in line with this Privacy Notice and our agreements with third parties, to help safeguard your personal information throughout the process.
5. How long do we keep your information?
In short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice, unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your information has been stored in backup archives), we will securely store it and isolate it from further processing until deletion is possible.
6. Do we collect information from minors?
In short: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18, or that you are the parent or guardian of such a minor and consent to that minor dependent's use of the Services. If we learn that personal information from users under 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at information@clevercare.ph.
7. What are your privacy rights?
In short: You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.
Withdrawing your consent. If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us using the details in "How can you contact us about this notice?" below.
However, please note that this will not affect the lawfulness of the processing before its withdrawal, nor, when applicable law allows, will it affect processing conducted in reliance on lawful grounds other than consent.
If you have questions or comments about your privacy rights, you may email us at information@clevercare.ph.
8. Controls for Do-Not-Track features
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.
9. Do we make updates to this notice?
In short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Last updated" date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to stay informed of how we are protecting your information.
10. How can you contact us about this notice?
If you have questions or comments about this notice, you may email us at information@clevercare.ph or contact us by post at:
CleverCare
3rd floor, Asha Plaza
Colon Street
Cebu City, Cebu 6000
Philippines
11. How can you review, update, or delete the data we collect from you?
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please fill out and submit a data subject access request.
This Privacy Policy was created using Termly's Privacy Policy Generator.